Privacy Policy for Looply Reel

1. Introduction

Looply Reel ("Looply Reel", "we", "us", or "our") operates the Looply Reel mobile application and related services, including short drama content, video streaming, recommendations, subscriptions, and other features we may offer from time to time (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Service.

By downloading, accessing, or using Looply Reel, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Account information, such as your name, email address, phone number, username, password, profile photo, country or region, and preferred language.
• Payment and subscription information, such as your subscription plan, purchase history, transaction identifiers, and billing status. Payment card details are generally processed by the app store or third-party payment processors. We do not store full payment card numbers on our servers.
• Customer support information, such as messages you send to us, attachments, and other information you provide when you contact us.
• User content and activity, such as comments, reviews, ratings, favorites, watchlists, viewing preferences, and interactions with short drama episodes.
• Survey, promotion, and marketing information, such as your responses to surveys, contest entries, and communication preferences.

B. Information collected automatically

When you use the Service, we and our service providers may automatically collect:

• Device and network information, such as IP address, device identifier, advertising identifier, operating system, device model, app version, browser type, language, region, time zone, mobile network, and Wi-Fi information.
• Usage information, such as episodes viewed, watch time, playback progress, search queries, taps, likes, shares, downloads, session duration, and interactions with content and features.
• Approximate location information, which may be derived from your IP address.
• Diagnostics and performance information, such as crash logs, error reports, and performance data.

C. Permissions

We may request certain device permissions, such as notifications, storage, camera, microphone, or photos, only when necessary for specific features. You can manage these permissions in your device settings. If you disable a permission, some features may not work properly.

D. Information from third parties

We may receive information from third parties, such as app stores, payment processors, analytics providers, advertising partners, and social login providers if you choose to connect through a third-party service.

3. How We Use Information

We may use your information to:

• Provide, operate, maintain, and improve the Service.
• Create and manage your account.
• Process payments, subscriptions, and transactions.
• Deliver short drama content and related features.
• Personalize your experience and recommend content we think you may enjoy.
• Respond to your comments, questions, and customer support requests.
• Send you notifications, updates, security alerts, and administrative messages.
• Send marketing and promotional communications where permitted by law and subject to your consent or opt-out rights.
• Monitor usage, analyze trends, and measure the effectiveness of our content and features.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our terms and policies.
• Protect the rights, property, and safety of Looply Reel, our users, and others.

4. Legal Bases for Processing

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information based on one or more of the following legal bases:

• Performance of a contract: to provide the Service and fulfill our agreement with you.
• Legitimate interests: to improve the Service, personalize content, prevent fraud, ensure security, and conduct analytics.
• Consent: where you have given us permission, such as for certain marketing communications or non-essential cookies.
• Legal obligation: where we need to comply with applicable laws.
• Vital interests: where processing is necessary to protect your vital interests or those of another person.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

5. Cookies and Similar Technologies

We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to collect information about your device, usage, and interactions. These technologies help us operate the Service, remember your preferences, analyze performance, and deliver relevant advertising where permitted.

You may be able to manage cookies and tracking through your browser or device settings. On mobile devices, you may use settings such as iOS Limit Ad Tracking or Android Ads settings. Please note that disabling certain technologies may affect your experience.

6. How We Share Information

We may share your information in the following circumstances:

• With service providers and vendors who perform services on our behalf, such as cloud hosting, analytics, customer support, payment processing, fraud prevention, and marketing.
• With app stores and payment processors to process purchases and subscriptions.
• With analytics and advertising partners, where permitted, to measure performance and show relevant ads.
• With legal authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• With your consent or at your direction.

We do not sell your personal information as defined under applicable California law. Where required, we will provide opt-out mechanisms for certain sharing or targeted advertising activities.

7. Advertising and Analytics

We may use third-party advertising and analytics providers. These providers may collect device identifiers, advertising identifiers, usage data, and approximate location information to provide analytics, measure ad performance, and deliver interest-based advertising. You may opt out of certain targeted advertising through your device settings or industry opt-out tools. Even if you opt out, you may still see non-targeted ads.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where required, we use appropriate safeguards, such as standard contractual clauses, adequacy decisions, or your consent, to protect your information.

9. Data Retention

We retain your information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete it or anonymize it in accordance with applicable law.

10. Security

We use reasonable technical, administrative, and organizational measures designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

11. Children's Privacy

Looply Reel is not intended for children under the age of 13, or under the minimum age required by applicable law in your country. In some jurisdictions, the minimum age may be 16. We do not knowingly collect personal information from children below the applicable age. If we learn that we have collected personal information from a child below the applicable age, we will take reasonable steps to delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at dev254ke@gmail.com.

12. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to request restriction of or object to certain processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, as well as the right to limit the use of sensitive personal information and the right to non-discrimination. We do not sell personal information. You may exercise these rights by contacting us at dev254ke@gmail.com. You may also designate an authorized agent to make a request on your behalf, subject to verification.

To exercise your rights, please contact us at dev254ke@gmail.com. We may need to verify your identity before responding. We will respond within the time required by applicable law.

13. Account Deletion

You may delete your Looply Reel account through the app settings, where available, or by contacting us at dev254ke@gmail.com. When you delete your account, we will delete or anonymize your personal information, except where we are required or permitted to retain certain information for legal, tax, fraud prevention, security, or legitimate business purposes.

14. Third-Party Services and Links

The Service may contain links to or integrations with third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date or Last Updated Date at the top of this Privacy Policy. If we make material changes, we may notify you through the Service or by other appropriate means. Your continued use of the Service after the changes become effective means you accept the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: